Mortgage RailCustomer portal

For the buyer

A customer portal that shows the home buyer where their mortgage stands.

A portal lenders and brokers give to the home buyer. It shows the mortgage application, the facts about the new home and who is doing what, so nobody has to chase for updates.

Book a demo Already have one?

Illustrative example.

The goal

The buyer understands the purchase and its risks from day one, not at the end.

40% fewerchasing callsInteract live case updates case study
When buyers can see progress for themselves, they phone less to ask where things are.

How it works

What the buyer sees, from application to decision.

The buyer’s side of the case, kept up to date by everyone working on it.

1Open

The buyer sees every application on one screen.

Before: Buyers phone the broker to ask where things are.
Now: Live status for every application, open or closed.

Shown live: the dashboard

2Track

Each stage updates as it happens, so the buyer doesn’t have to chase.

Before: Updates arrive when someone remembers to call.
Now: Each stage logged with its date, and what was sent.

Shown live: application details

3Understand

If the application is declined, the buyer sees the reasons.

Before: A short letter, then a call to find out why.
Now: The lender’s reasons, with the figures behind them.

Shown live: decline reasons

4Ask

Common questions are answered before the buyer calls the broker.

Before: Every question becomes a phone call.
Now: Common questions answered, and the broker one tap away.

Shown live: FAQ and broker details

Illustrative example.

Case study

Keep what works

Already have a customer portal? Keep it. Mortgage Rail connects to it.

Mortgage Rail doesn’t ask you to replace what works. If you already have this part, we connect to it. If you don’t, you can use ours.

If you already have one

Keep your own app. We send it the status and the property facts.

  • Your brand and your app stay as they are.
  • The rail sends live status from every party.
  • Property facts and risks arrive in plain English, ready to show.
If you don’t have one yet

Or use our portal, with your brand on it.

  • Application, documents, property report and progress in one place.
  • Updates by email, SMS or WhatsApp.
  • Built on Interact, our customer updates product.

What comes into the customer portal, and what goes out.

Comes in

  • Status from every party on the rail
  • Property facts and day-one alerts
  • Offer and conditions from the lender

Customer portal

  • Shows progress in plain English
  • Explains the home and its risks
  • Collects documents from the buyer

Goes out

  • SMS, email or WhatsApp to the buyer
  • Questions to the broker on day one
  • Documents to the broker and lender

The parts

All six parts of Mortgage Rail.

Mortgage Rail connects the systems and databases across the property industry. Each part does one job. Already have one? Keep it. If not, use ours.

Three places where people work

For the lender · where Mortgage Rail startedUnderwriting systemWhere the lender decides. Cases arrive checked, and the underwriter works the exceptions. It runs on top of the lender’s existing systems and replaces none of them.For the brokerBroker portalThe broker submits a case the lender can accept first time, with every document checked on upload.
This pageFor the buyerCustomer portalThe buyer sees the application, the facts about the home and who is doing what.

Three agents that do the checking

Affordability agentChecks the buyer can afford the loan, re‑running your own spreadsheet when the numbers change.Valuation agentReads the valuer’s report on the property and sends each issue to whoever needs to act.Product agentFinds the mortgages that fit and keeps the list right as facts arrive.

See the customer portal working. Book a demo.

See it working on your own cases. Tell us a little about you and we’ll set up a demo.

  • A 30-minute walkthrough on a case like yours
  • The customer portal, plus the parts of Mortgage Rail you need
  • A reply within one working day
Or pick a time in the calendar

Request a demo

I’m not a robot

We only use these details to arrange your demo. See our privacy policy.